EN 15838 - Quality management system certification for customer contact cen

The EN 15838 certificate issued by an independent, accredited certification body guarantees that a quality management system has been implemented, documented, used, maintained and improved by the supplier of customer contact services.

Certified organisations can promote themselves as certificate holders in their promotional materials and can include the URS certification logo free of charge.

• guarantees high quality of provided services and products
• implements an international standard in the company
• reduces operational costs
• increases effectiveness across the whole organisation
• increases customer trust in your organisation as a safe supplier of services